EXPLORE WITH CONFIDENCE

Terms of Use

Welcome to Trevena! These Terms of Use (“Terms”) govern your access to and use of the Trevena website, mobile applications, and services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Acceptance of Terms

By using the Platform, you confirm that you are at least 18 years old or have the legal capacity to enter into these Terms. Trevena reserves the right to update these Terms at any time, and we will notify you of changes by posting the updated Terms on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.

2. Use of the Platform

Trevena provides a platform to browse, book, and manage tours and excursions worldwide. You agree to use the Platform only for lawful purposes and in accordance with these Terms. You are prohibited from:
  • Using the Platform to engage in any fraudulent or illegal activity.
  • Copying, modifying, or distributing any content from the Platform without prior written consent.
  • Interfering with the Platform’s functionality, including introducing viruses or malicious code.
  • Using the Platform to harass, abuse, or harm others.

3. Booking and Payments

When you book a tour or excursion through Trevena, you agree to provide accurate and complete information. All payments are processed through secure third-party payment providers. You are responsible for any fees, taxes, or additional charges associated with your booking. Trevena is not liable for any issues arising from payment processing errors by third-party providers.

4. Cancellations and Refunds

Cancellation and refund policies vary depending on the tour operator. Please review the specific terms provided at the time of booking. Trevena is not responsible for cancellations, delays, or changes made by tour operators, but we will assist in facilitating communication between you and the operator.

5. User Content

You may have the opportunity to submit reviews, photos, or other content (“User Content”) on the Platform. By submitting User Content, you grant Trevena a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with the Platform. You are solely responsible for ensuring that your User Content does not violate any laws or infringe on third-party rights.

6. Intellectual Property

All content on the Platform, including text, images, logos, and trademarks, is the property of Trevena or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Platform without prior written permission.

7. Limitation of Liability

Trevena is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including but not limited to loss of data, profits, or travel disruptions. We do not guarantee the accuracy, availability, or quality of tours listed on the Platform, as these are provided by third-party operators.

8. Governing Law

These Terms are governed by the laws of the State of New South Wales, Australia, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of New South Wales.

9. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@trevana.com
Phone: 1-800-222-8888
Address: 789 Marion Road, Netley, South Australia, 5037 Australia